Artificial intelligence has entered customer support, changing how businesses solve tech issues. After 25+ years in IT, I’ve seen both the promise and pitfalls of AI at the help desk. Here’s how small businesses can balance automation with the human touch that keeps customers loyal.

Artificial intelligence is changing how we work, create, and communicate. But beneath the headlines about productivity tools and digital disruption lies something more intimate: people are falling in love with AI. Let's talk about it.