Why I Left TELUS After 35 Years for Freedom Mobile

By Troy Tyrell, Owner of Tsquared Personal Training – WBN News Contributor
Vancouver, BC – May 12, 2025

After 35 years with TELUS, I’ve officially made the switch to Freedom Mobile — and I’m calling today my personal “Freedom Day.”

I’ve been with TELUS since the rotary phone era. My cell phone service started with them in 1998. And over the years, I’ve paid consistently close to $100/month, and many times even as high as $200. That kind of loyalty should earn better service, right?

Wrong.

One of my biggest frustrations: I couldn’t walk into a TELUS store and talk to someone face-to-face. Instead, I had to call a call center overseas, where the language barrier made it hard to communicate — and worse, my issues never got resolved.

Then came the final straw. TELUS had a third-party rep call me to sell me on their high-speed fiber optic internet. It sounded great — except when the TELUS technician showed up, he took one look around and said, “Your building doesn’t even have fiber.”

Even more shocking? He told me that the Shaw service I had before was actually faster than the internet TELUS was currently providing me. So not only was I being misled, I was also paying more for a slower service.

That’s when I realized TELUS wasn’t just failing on service — they were failing on truth.

So I made the switch. And here’s what made it great:

I walked into the Freedom Mobile store, right near my home at Fraser and 44th in Vancouver. I met Bob, yes Bob his actual name — cool guy, funny, and full of answers. He laid everything out with zero pressure. And if I need anything? I can just go see Bob down the street. That’s what I call real customer service.

Even better? I found out that Freedom offers cable internet service too — a pleasant surprise that gives me more flexibility and value than I ever had with TELUS.

To TELUS: Consider this a wake-up call. You’ve overcharged me (and others) for years, and now you’ve lost a loyal customer. I doubt I’ll be the last—because I’m encouraging anyone and everyone I can to make the switch. Freedom feels good!

To anyone else stuck in telecom limbo: there are better options. They’re cheaper, friendlier, and they actually care if you walk through the door.

Today marks Freedom Day — a reminder that switching providers is about more than just service; it's about valuing your time, your money, and your loyalty. Customers deserve respectful treatment, not endless hold times and frustrating experiences. Telus, you're not the CRA or a spouse — a contract shouldn't feel like a ball and chain.

About the Author
Troy Tyrell is the owner of Tsquared Personal Training, a leading personal training studio in downtown Vancouver. With over 20 years in the industry, Troy helps clients build strength, confidence, and resilience — inside the gym and in everyday life.
Website: tsquaredvancouverpersonaltraining.com
Instagram: @tsquaredpersonaltraining
Phone: (604) 250-9784

#Freedom Day #TELUS Fail #Freedom Mobile #Vancouver Business #Tsquared Personal Training Support Local #Customer Service Matters #WBN News Vancouver #Elke Porter