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Matt Wood

Branding expert with 20+ years in graphic design, passionate about aligning brand promises with touchpoints to enhance customer experiences.

Location Vancouver
Number of Articles 54
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Matt Wood's Work 54 Articles
Jul 31, 2025 Good customer service doesn’t have to be complicated
Good customer service doesn’t have to be complicated

Customer service isn’t all about smiling and being nice. It’s more than that. It’s about going that extra step. Put simply, it’s about being genuine and thoughtful. When I was on the bus one morning, I witnessed the bus driver waiting for an older man to

by Matt Wood
Jul 29, 2025 Breaking your brand promise
Breaking your brand promise

When my daughter was around eight months old, she received five Disney books in the mail. What a great idea I thought. I relate to this shameless promotion by Disney in two ways: 1)   I wished my daughter could grow up in a “logo + brand free” world. Although I think

by Matt Wood
Jul 22, 2025 Why a Complete Rebrand Might Be Better Than Just Refreshing Your Corporate Identity
Why a Complete Rebrand Might Be Better Than Just Refreshing Your Corporate Identity

In today’s fast-paced business world, staying relevant and competitive is more challenging than ever. As markets evolve, consumer expectations shift, and new technologies emerge, companies often face the dilemma of how to adapt their branding. While refreshing a corporate identity can offer a quick update, there are times when

by Matt Wood
Jul 17, 2025 Why Refreshing Your Corporate Identity is Better Than a Complete Rebrand
Why Refreshing Your Corporate Identity is Better Than a Complete Rebrand

In the dynamic world of business, maintaining a relevant and modern corporate identity is essential. However, companies often face a dilemma when their branding starts to feel outdated or disconnected from their evolving values and goals. The solution might seem simple: a complete rebrand. But is a full rebrand always

by Matt Wood
Jul 15, 2025 Designing Politics: How Creativity Shapes Public Perception and Power
Designing Politics: How Creativity Shapes Public Perception and Power

Creativity and design play a pivotal role in shaping political discourse and influencing public perception. In an era where visuals often speak louder than words, the integration of creative design into politics is more significant than ever. Whether it’s through campaign advertisements, political logos, posters, or social media visuals,

by Matt Wood
Jul 10, 2025 Celebrating a Great: Bob Isherwood: A Trailblazing Force in Global Advertising
Celebrating a Great: Bob Isherwood: A Trailblazing Force in Global Advertising

Bob Isherwood's distinguished career in advertising spans over three decades and three continents, marked by groundbreaking creativity, leadership, and a commitment to nurturing emerging talent. His journey began with studies in Advertising Art at RMIT University in Melbourne, Australia, where he later established a scholarship program for underprivileged

by Matt Wood
Jul 08, 2025 The Strength of a Brand is in Its Authenticity
The Strength of a Brand is in Its Authenticity

In today’s crowded marketplace, consumers are increasingly seeking genuine connections with the brands they support. The strength of a brand lies not just in its marketing, products, or services, but in its authenticity. Authenticity is what differentiates a brand from its competitors and builds lasting relationships with customers. An

by Matt Wood
Jul 03, 2025 You Can't Just Place a Few Ads and Expect People to See You. You Have to Make People Aware.
You Can't Just Place a Few Ads and Expect People to See You. You Have to Make People Aware.

In the ever-competitive world of advertising, simply placing a few ads and hoping for the best is not enough to capture the public’s attention. As advertising experts and marketers know, visibility is not the end goal—awareness is. “You can’t just place a few ads and expect people

by Matt Wood
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